Frequently Asked Questions
Here are some Frequently Asked Questions we get from our customers. Don’t see your question? Give us a call at 870-741-1111 or email us at firstname.lastname@example.org and we would be happy to answer your question.
How do estimates work?
We provide you with a FREE ESTIMATE! No obligation or contract. First, fill out our Moving Estimate Form. Click the button below to get started. This information helps us provide you with an accurate estimate in order to move your belongings. Then, we will contact you shortly with the estimate.
How much notice do you need?
We try our best to accommodate the dates you request for your move. However, in peak moving seasons (May-August) it can be a challenge. Our preference, would be to notify us of your move 3-4 weeks in advance to secure your moving date.
What credentials does M&M Moving have?
We are a locally owned company that has been in business for over 60 years. We have an active DOT# through FMCSA to haul belongings across state lines. Visit our reviews page to see recent reviews of the service our customers received.
Are our belongings safe?
Yes, we do everything possible to box and wrap your belongings so they are safe. We have wrapping material & blankets to safely secure your items. Further, we have enclosed trucks and trailers to haul your belongings all in one trip to your final destination.
Are you insured?
Yes, we are bonded and insured to protect your belongings. We are insured up to $100,000. You are welcome to purchase additional moving insurance for your belongings through M&M Moving when you book your move. Ask our representative for more information.
What does the moving process look like?
We will schedule your move based on the dates you requested and will email you paperwork to look over and E-sign. If you don’t have access to a computer, we will have the paperwork ready for you when the movers come to your home or you are welcome to come by our office to sign. On moving day, the movers will call in advance to notify you they are on their way. We have enclosed trucks and trailers to haul your belongings all in one trip to your final destination. The movers will bring all the necessary equipment needed to pack, load & haul your belongings.
Do you offer storage options?
Yes, we have a large, enclosed, and secure warehouse where we can store your belongings if necessary. Items stored in our warehouse are protected with our 24-hour security system. We provide short-term and long-term storage options. Short-term storage would be if you need to move your belongings out of your first home, but need a few days before you can move into your new home. For long term-storage (a few months or years), we will put your items in crates and store until they are needed to be hauled and unloaded at your final destination.
What should I do leading up to the move?
Great question! We have a Moving Checklist that provides you with a week by week process on what to get done as you prepare for your move. Click the button below to view and download the checklist.
How do I pay?
Payment is due at completion of your move. We accept checks, cash or card. Checks are made payable to “M&M Moving and Storage”. We do accept debit or credit cards, but we have a 3.5% processing fee. If you will be using a card, you can call our office to make your payment.
What does your referral program look like?
Refer family and friends to M&M Moving to earn some extra cash! When they schedule a move with us, they will reference your name/phone number. Once the move is complete, you will receive a check in the mail from M&M Moving thanking you for the referral. The rewards are as follows: $25 for a short local move (under 6 hours), $50 for full local move (over 6 hours), and $100 for a long-distance move. Watch the video below for a recap on the program.